Frequently asked questions
Clear answers about using MyHealthHub, medical limits, plans, privacy, and access options.
Is MyHealthHub an official medical record?
No. MyHealthHub is a personal health information organizer. It helps you organize records, medications, diagnoses, history, attachments, and personal summaries, but it does not replace an official medical record from a healthcare institution.
What information can I organize?
You can organize medical records, prescriptions, lab results, medications, diagnoses, history, appointments, professionals, institutions, attachments, and personal health summaries.
Can I attach records or documents?
Yes. MyHealthHub supports attachments according to the limits and benefits of each plan.
Can I create a personal health summary?
Yes, depending on the available plan, you can prepare a personal health summary with key information to review, export, or share when needed.
How do I access MyHealthHub?
You can currently access MyHealthHub through the web app and review available options in the download center.
What plans are available?
MyHealthHub offers Free, Plus, and Pro plans. Free: 1 personal profile, up to 10 attachments, no sharing. Plus: share your personal profile with up to 2 people (read-only or collaborator), up to 100 attachments, PDF health summary and procedures, no family profiles or full backup. Pro: family profile management (up to 5 profiles in total), share with up to 4 people, up to 200 attachments, and full backup. See the plans page for prices and details. Web payments by card (Stripe) or PayPal; Mercado Pago coming soon in Argentina.
Is my information shared with doctors?
No. The information organized in MyHealthHub is intended for your personal use. You decide when and with whom to share information.
Where can I review the privacy policy and responsible use guidance?
You can review the MyHealthHub security and privacy page.
Can I organize information for family members?
Yes, depending on your plan. Pro includes family profile management (up to 5 profiles in total) for children, parents, or people you support. Plus does not include family profile management, but you can share your personal profile with up to 2 people (read-only or collaborator). Free has no sharing and no family profiles.
Does it replace a doctor’s opinion?
No. MyHealthHub does not diagnose conditions, prescribe treatments, or replace professional medical care. The information organized in the app should be used as personal support for appointments, follow-up, or preparation.